How can I check the value that is left on my eGift Card?
You can contact the partner directly that your digital purchase is from. Each partner
has a different method for contacting them with questions. Please follow the instructions
provided in your email or in the redemption instructions for contacting them.
What if I don't receive the email containing my eGift Card?
Make sure you are checking the inbox for the email address associated with your Exchange
account (your login email address), confirm that it was not misdirected to your spam/junk
folder. eGift Cards are usually delivered in minutes, but can depend on additional order
validation required by the Exchange or your Credit Card company. You can also go to the
following webpage: https://www.giftcards.shopmyexchange.com and enter your order details as
directed (you will need your email address used to order on the Exchange and your Exchange Order
Who will the email come from?
You will receive an email from firstname.lastname@example.org.
Accessing Your Purchase
How do I find my Exchange Order Number?
Refer to the email sent from the Exchange or the email with your digital product
information sent from email@example.com to find the Exchange Order Number.
You can also log in to your Exchange account and navigate to your order history where you will see your Exchange orders listed.
What if the search page gives me an error that says "Your digital product was not found
with the information you entered"?
This means that the details you entered to find your purchase are either incorrect or
your order hasn't been processed yet. Try back in a few minutes if it is close to the time you
placed your order or verify your correct order details from your Exchange account.
What if my eGift Card has the message: "Your digital product is in process, please check
This means that your code is still being generated and if there are no issues should be
emailed to you shortly. Try back in 10 minutes.
What if my eGift Card has the message: "This order was not valid and has been cancelled"?
This means that your order had some issues during processing. You will receive an email
from the Exchange confirming the cancellation.
How do I redeem the value I purchased?
The email will contain a link to your digital code. The link will take you to the
redemption instructions specific to the partner you purchased from. Be sure to save your email
with instructions until after the value is credited to your account.
How quickly will I be able to use my digital purchase?
You can use the eGift Card immediately after you receive it by following the
How can I confirm that the value was added to my account or check the value left?
After redeeming, each partner has a different method for contacting them with questions.
Please follow the instructions provided along with your redemption instructions for contacting
Still Need Help?
What if none of the above can answer my questions?