• Most Common Questions:

    • How can I check the value that is left on my eGift Card?
      You can contact the partner directly that your digital purchase is from. Each partner has a different method for contacting them with questions. Please follow the instructions provided in your email or in the redemption instructions for contacting them.
    • What if I don't receive the email containing my eGift Card?
      Make sure you are checking the inbox for the email address associated with your Exchange account (your login email address), confirm that it was not misdirected to your spam/junk folder. eGift Cards are usually delivered in minutes, but can depend on additional order validation required by the Exchange or your Credit Card company. You can also go to the following webpage: https://www.giftcards.shopmyexchange.com and enter your order details as directed (you will need your email address used to order on the Exchange and your Exchange Order Number).
    • Who will the email come from?
      You will receive an email from noreply@giftcards.shopmyexchange.com.
  • Accessing Your Purchase

    • How do I find my Exchange Order Number?
      Refer to the email sent from the Exchange or the email with your digital product information sent from noreply@giftcards.shopmyexchange.com to find the Exchange Order Number. You can also log in to your Exchange account and navigate to your order history where you will see your Exchange orders listed.
    • What if the search page gives me an error that says "Your digital product was not found with the information you entered"?
      This means that the details you entered to find your purchase are either incorrect or your order hasn't been processed yet. Try back in a few minutes if it is close to the time you placed your order or verify your correct order details from your Exchange account.
    • What if my eGift Card has the message: "Your digital product is in process, please check back later"?
      This means that your code is still being generated and if there are no issues should be emailed to you shortly. Try back in 10 minutes.
    • What if my eGift Card has the message: "This order was not valid and has been cancelled"?
      This means that your order had some issues during processing. You will receive an email from the Exchange confirming the cancellation.
  • Redemption

    • How do I redeem the value I purchased?
      The email will contain a link to your digital code. The link will take you to the redemption instructions specific to the partner you purchased from. Be sure to save your email with instructions until after the value is credited to your account.
    • How quickly will I be able to use my digital purchase?
      You can use the eGift Card immediately after you receive it by following the instructions.
    • How can I confirm that the value was added to my account or check the value left?
      After redeeming, each partner has a different method for contacting them with questions. Please follow the instructions provided along with your redemption instructions for contacting them.
  • Still Need Help?

    • What if none of the above can answer my questions?
      Contact Exchange Customer Service by accessing this link: Customer Service.